Since your purchase is a digital product, it is deemed "used" after download and all purchases made are non-refundable. However, you can make a refund request for digital products under the following exceptional circumstances. Claims must be submitted within 7 days from the date of the purchase:
(1) Non-delivery of the electronic product: Download issues due to our website's problem (ex: server)
(2) Digital product not as described: A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is not as it is described on the product page
(3) Major or critical defects: We test every single digital product before publish. However, unforeseen defects can surface from time to time
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