This FAQ section will provide easy explanations to commonly asked questions.
If you have any further questions about our services, please contact us via the “Contact Us” menu.
[File download limit]
The maximum number of times files can be downloaded for purchases is 3 times.
Please also note that download links are valid for 7 days.
[Download link expiration]
Yes. Download links are valid for 7 days, and it cannot be used again once it is expired.
So you must download the purchased files within a week.
And please also note that the maximum number of times files can be downloaded is 3 times.
If you see a message “No downloadable files found,” this means the file was not uploaded properly.
In this case, please contact the Support team (Go to “Contact Us”) and we will resolve the issue and reply you as soon as possible.
Sure, you can download files immediately after completing purchase.
After completing the purchase process, you’ll see something similar to this:
Those links in the bottom are the file download links for downloading your purchases.
>> If you are not a member or have purchased without logging in:
Your purchases will not be recorded in the purchase history, so you must immediately download the file from the “Purchase Confirmation” page that appears after payment
>> If you are a member:
There are three ways to download the purchased file.
- Download the file from the “Purchase Confirmation” page that appears after payment
- Download the file from “Purchase Receipt” (Purchase Receipt is sent to the email address you wrote during the purchase process)
3. Go to My Account > My Purchase History
Click a file name to download the document you purchased (This is the file download links for re-downloading past purchases.)
If a customer makes a purchase as a guest, their email address is still associated with that purchase.
If a customer then creates an account with the same email address, they’ll be asked to verify their account via email, so that past purchases may be associated with their new account.
Go to “My Account” and you will be able to change your password (Password Account tab) or delete your account (Delete Account tab).
When you need a little extra help, click the “Contact Us” button in the menu bar.
Please fill out the form and submit your inquiry. We’ll answer your question as soon as possible.
You can change your user information such as name, e-mail address and password by visiting the My Account menu.
Papers are written and uploaded by IB graduates who have completed their IB Diploma studies.
Please note that we does not hold the copyright of any document on our website. Intellectual property rights are maintained by the original author.
IB Diploma Hub is a website that hosts IB-related documents (such as EE, IA, etc.) written by IB graduates covering a variety of subject areas.
These essays have been provided for you to use as a model example when you are completing your own work, as they provide valuable guidance in selecting a topic and structuring an essay.
Sometimes, your payment status may be showing as “Pending” even after you complete payment due to the IPN nature.
In this case, refresh the page after a few seconds and payment status will then be changed to “Complete.”
When the payment status is “Complete,” downloadable files will be listed below the payment details.
If it is still marked as “Pending,” please contact our support team (go to Contact Us) and we will help you to download the purchase file as soon as possible.
“아이비 디플로마 캠퍼스”의 글로벌 버전 사이트 “아이비 디플로마 허브”는 글로벌 디지털 결제 플랫폼 페이팔(Paypal)을 이용하고 있습니다.
2019년부터 법률 규정으로 인해 한국 계정들간의 결제가 불가능하도록 페이팔 시스템이 바뀌었습니다.
따라서 변경된 시스템에 따라 한국 페이팔 계정으로는 아이비 디플로마 허브의 자료를 구입하실 수 없으며, 결제를 시도하실 경우 “페이팔 국제 규정을 준수하기 위해 이 거래가 거부되었습니다”란 메시지와 함께 결제 프로세스가 진행되지 않습니다.
(단, 한국 외의 해외 국가에서 거주하여 해외 페이팔 계정을 만든 경우에는 거래가 가능합니다)
따라서 한국인이시라면 KG이니시스 및 카카오톡 QR코드 결제 등 국내 전용 PG로 편리하게 결제할 수 있는 국내 사이트 “아이비 디플로마 캠퍼스”를 이용하여 주시길 바라며, 한국 페이팔 계정으로는 아이비 디플로마 허브 결제가 불가능한 점 회원님의 너그러운 양해를 부탁드립니다.
페이팔 규정에 관한 보다 자세한 내용은 아래 링크를 통해 페이팔 공식 공지문을 참고하여 주시기 바랍니다.
Yes, you can purchase the document whether you are a member or not.
However, if you are not a member or haven’t logged in, the purchase history will not recorded so you must immediately download the file from the purchase confirmation page that appears after payment.
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds. As a customer you are responsible for understanding this upon purchasing any item at our site.
Requests for a refund are accepted at “Contact Us” within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund.
If the reason for the refund is reasonable, the refund will be processed as soon as possible.
We will inform you whether your refund request has been approved or not.
If the refund is processed successfully, you will see the message “Payment status is Refunded.”
- Completed: It means that the payment is deposited and the transaction is successful.
- Pending: Pending refers to payments which are not yet complete and the transaction is not successful.
- Refunded: It means money has been ‘Refunded’ due to some reason.
- Revoked: A ‘Revoked’ order means that the payments are being cancelled by the buyer. There can be different reasons behind the cancellation of the payment. It may be because of a delay in full payment, or maybe the buyer is having second thoughts about purchasing the product.
- Failed: Any payment is considered to be ‘Failed’ whose payment is not complete.
Our checkout process is designed to be as smooth as possible for you. Please follow the below steps:
- Search for the digital product you wish to buy
- Choose from the search results and tap “Add to Cart”. (When you tap “Add to Cart” you stay put and continue shopping, and the “Add to Cart” button text changes to “Checkout”)
- Once finalized, click “Checkout” or the cart icon
- In the Checkout page, after reviewing items on cart, fill in your personal information, read and tick the “Agree to Terms” checkbox, and click [Purchase]
- Login to your Paypal account and proceed the payment
- A purchase confirmation should appear like below once order has been successfully completed
Purchase Receipts will be sent to the e-mail address you wrote during the checkout process.
Purchase History helps you to keep a record of the orders and payments along with the details of the products.
To view orders that you’ve placed, go to Purchase History in My Account menu.
You’ll find everything you’ve bought recently – and whether you’ve paid – in your Purchase History.
The purchase history includes date and amount of each purchase, as well as download links to each file.
Click “View Details and Downloads” to download the document you purchased. Links in the bottom are the file download links for re-downloading past purchases.
아이비 디플로마 허브는 기본적으로 벤더 회원분들께 페이팔로 수익금(commission)을 지급하는 시스템을 탑재하고 있습니다.
하지만 2019년부터 국내 법률 제한으로 인해 페이팔 규정이 변경되어 한국계좌간에는 페이팔 송금이 불가능해졌습니다.
따라서 한국인 벤더 회원분들의 경우 (아이비 디플로마 캠퍼스와 똑같은 방식인) 회원님들의 국내 계좌로 commission 입금이 이루어지며, 신한은행/우리은행/국민은행/농협은행/카카오뱅크 등 입금을 받길 희망하시는 은행의 계좌번호로 편리하게 입금받으실 수 있습니다. 해당 월에 발생한 commission은 다음달 첫째주에 회원님의 계좌로 자동 입금됩니다.
아이비 디플로마 허브에서는 판매되는 자료의 가격이 모두 달러($)로 책정되어 있으므로, 정산하는 월 말일의 환율을 기준으로 원화로 환산되어 입금됩니다.
(정산하는 월 말일 “네이버 금융”에 고지된 환율에 따라 원화로 환산되어 다음달 첫째주내로 입금됩니다. 예를 들어 2월달에 판매된 자료들에 대한 commission은 2월의 마지막날인 2월 28일 (윤년일 경우에는 2월 29일)의 환율을 기준으로 달러가 원화로 계산되어 3월 첫째주에 회원님의 계좌로 입금됩니다. 다음 경로로 네이버 금융 사이트에서 환율을 확인하실 수 있습니다: “네이버 금융” > “환전고시 환율” > 미국 USD 매매기준율)
단, 말일이 토요일 또는 공휴일일 경우 은행 등 금융기관의 휴무로 외국환율이 고시되지 않으므로 마지막 영업일을 기준으로 합니다. (예: 2월 28일이 공휴일인 일요일인 경우, 마지막 영업일인 26일 금요일 환율을 기준으로 합니다)
원화로 환산시, 소수점 첫째자리에서 반올림된 금액이 입금될 예정입니다.
(예: 5달러인 자료가 판매되어 해당 금액의 60%인 3달러를 commission으로 받는다고 가정해봅시다. 3달러를 원화로 환산했을 때 3395.73원이라면 소수점 첫째자리에서 반올림된 3396원을, 3395.46원인 경우에는 3395원을 입금받게 됩니다.)
회원분들의 편리성을 위해 환전 수수료 등은 아이비 디플로마 허브측에서 부담합니다.
The commission system automatically revokes unpaid commissions when a payment is refunded.
Please note that we generally offer no refunds for digital goods at our website, but refunds are processed if there are reasonable reasons such as problems with the document itself or copyright issues.
If you want us to pay commissions to your another Paypal email address, you should let us know immediately (Go to “Contact US”).
Please note that we do not hold any responsibility for the problems that have arisen because you have not informed us of the Paypal account changes related to commission payouts.
Yes, you will receive New Sale notifications when your product is purchased.
Every newly completed purchase will trigger an email to the vendor’s address.
Please note that you can also view the number of sales of your products in Vendor Dashboard > Product.
Vendor Dashboard allows vendors to upload their own products.
Click “Add Product” and fill out the required fields.
You should set an amount for each product and upload the file.
A commission is a percentage of the total product price that is paid out to a specified user.
The baseline commission rate is 60%, and if you upload documents during the event period, higher commission rates will be applied.
Vendor Dashboard automatically records and tracks commissions for download sales. Go to Vendor Dashboard > Commission to view the percentage of each commission.
Please note that your commissions will be revoked if orders are refunded or there are copyright issues in your uploaded documents.
[Commissions payouts via Paypal]
Earnings are paid out on a monthly basis.
Sales made during a calendar month will be paid via Paypal within the first week of the following month.
Please also note that commissions will be paid to your Paypal email address you have written in the vendor registration form.
If your Paypal account has been changed, you should let us know immediately (Go to “Contact Us”).
You may register as a vendor by submitting a vendor application.
To become a vendor at IB Diploma Hub, follow the steps below:
- Click “Vendor Registration.” This will display a registration form for new vendors.
- Fill in all the mandatory fields and click on the REGISTER button.
- Vendor application requires admin approval. You’ll receive a confirmation email within a week.
On Vendor Dashboard, vendors can submit and manage their products and easily see the status of a product. Links to view, edit, or delete the product are available.
Vendor Dashboard also gives you an overall summary of your store and activities. You can find an overview of your products, sales and earnings(commissions).
There is also an announcement section which displays the latest notice or announcement from admin.